Some Cities Experiencing Taste and Odor Changes in NTMWD Water

While some residents in the cities we serve may have noticed a slight change in the taste of their water recently, the water remains safe to drink and use. As part of our normal water treatment operations, NTMWD employs a process called ozonation. Ozonation helps mitigate the earthy taste that occurs naturally in the water from our lakes. Most of the water at our Wylie Water Treatment Plant is ozonated.

At our Wylie plant, we’ve had to perform some unplanned maintenance on one of our ozone systems after a recent overheating issue caused damage to the system. While this maintenance is occurring, some may notice a slight change in the taste of their water. So far, we’ve only received a limited number of reports of a change in taste from people in Wylie, Murphy, Richardson, Plano and Rowlett.

During this time, NTMWD is temporarily adjusting its water treatment operations to lessen the likelihood that people might notice the change in taste. For more information on our water quality, including information on changes to the taste and odor of our water, please visit the water quality page on our website. If you have questions, please contact us via email.